Refund Policy — Layerkins

Because every Layerkins order is made to order, our refund policy is a bit different from a typical retail shop. We try to be reasonable — here's how it works.

Made-to-order items

We don't accept returns or refunds for change of mind on custom or made-to-order items. By the time you've approved the design proof and we've started printing, materials and time are committed specifically to your order.

What we will refund or replace

We'll always make it right — through a full refund, a reprint, or both at our discretion — if:

The item arrives damaged or defective.
The item doesn't match what you approved in the design proof.
We made an error in production (wrong color, wrong size, wrong material, etc.).
The item is lost in transit, after a reasonable investigation period with the carrier.

How to request a refund or replacement

Email hello@layerkins.com within 14 days of delivery with:

Your order number
A photo of the issue
A brief description of the problem

We'll respond within 2 business days with next steps. In most cases, we'll either refund you, reprint the item, or both — depending on what's fair.

Cancellations

Before production starts: full refund.
After design work has begun but before printing: refund minus a design fee (usually $20–$50 depending on complexity).
After printing has started: we can't refund orders that have entered production.

What's normal (and what isn't)

Some characteristics are normal in 3D-printed items and don't qualify as defects:

Visible layer lines on print surfaces.
Minor color variations between items printed in different batches.
Subtle surface texture on overhangs and support contact points.
Slight asymmetries on highly detailed organic shapes.

We aim for high quality, but these are intrinsic to the process. We'll happily talk through what to expect before you order — just ask.

Shipping damage

If your order arrives damaged, photograph the package and the item before fully unpacking it. This helps with carrier claims. We'll handle the claim on our end; you just need to send us the photos.

Contact

hello@layerkins.com
Phillippo Ventures LLC dba Layerkins
Birmingham, AL