Refund Policy

Because every Layerkins order is made to order, our refund policy is a bit different from a typical retail shop. We try to be reasonable — here's how it works.

Made-to-order items

We don't accept returns or refunds for change of mind on print-to-order items. By the time you've approved the quote and we've started printing, filament and time are committed specifically to your order.

What we will refund or replace

We'll always make it right — through a full refund, a reprint, or both at our discretion — if:

• The item arrives damaged or defective.
• The item doesn't match what you approved in the quote (wrong model, wrong color assignments, wrong size).
• We made an error in production (wrong filament, wrong size, print failure we didn't catch, etc.).
• The item is lost in transit, after a reasonable investigation period with the carrier.

How to request a refund or replacement

Email hello@layerkins.com within 14 days of delivery with:

• Your order number
• A photo of the issue
• A brief description of the problem

We'll respond within 2 business days with next steps. In most cases, we'll either refund you, reprint the item, or both — depending on what's fair.

Cancellations

• Before printing starts: full refund.
• After printing has started: we can't refund orders that have entered production, since filament and printer time are already committed.

What's normal (and what isn't)

Some characteristics are intrinsic to FDM 3D printing and don't qualify as defects:

• Visible layer lines on print surfaces.
• Minor color variations between filament batches and between print runs.
• Surface texture on overhangs and support contact points.
• Slight seams along layer changes, especially on round or organic shapes.
• Detail limits inherent to FDM — very small features (under ~0.4mm) can soften compared to the original model.

Shipping damage

If your order arrives damaged, photograph the package and the item before fully unpacking it. This helps with carrier claims. We'll handle the claim on our end; you just need to send us the photos.

Contact

hello@layerkins.com
Layerkins
Alabama